Our Patients

General Information, Specimen Collection Information & Before you arrive



Our caring team of highly trained professionals are here to ensure your doctor receives quality, timely diagnostic information, and that you are comfortable while your tests are performed accurately and efficiently.

We Want YOUR OPINION! Please take our survey, in less than 3 minutes.

Before you come

  • Bring your BC Services Card (Care Card).
  • Bring requisition or standing order card(s)

  • Check locations for visit options as some are appointment only

  • Appointments are not required for specimen drop-off.

  • For Private Patient Pay Testing: We accept Visa, Visa Debit, MasterCard, Mastercard Debit and
    Cheque at all locations. Cash and Debit only available at 537 Leon Ave, Kelowna.

Patient Code of Conduct
How do I pay my bill?
Patient Collection Information

Visit Options

Your test results are available online via my ehealth. This service, managed by Excelleris Technologies, a trusted service provider to Health Care in B.C., offers a fast and secure method for people registered with my ehealth to receive their lab test results online as soon as the results are released from the laboratory.

Visit My Care Compass Website
For help call: 1-888-522-7758