Valley Medical Laboratories - Okanagan


 

Contact Information


Locations and Hours of Operation


Frequently Asked Questions


Career Opportunities


DAP Accreditation


Valley Medical Laboratories
105-537 Leon Ave
Kelowna, B.C.
V1Y 6J5
Phone:
(250) 763-4813
Fax:
(250) 862-2843
Email:
info@vmlabs.ca
 


Frequently Asked Questions

1. What is fasting?

A: Fasting requires the patient to go without anything to eat, drink, chew (i.e. gum) or smoke, except plain water for a specified amount of time.


2. How long do I need to fast?

A:  Most fasting tests require a minimum of 8 hours with nothing but water.


3. Can I have coffee or tea when Iím fasting?

A: No, only plain water.


4.  If I am having fasting tests, what do I do about prescribed medications or vitamins that I am taking?

A: It is best to check with the doctor that ordered the fasting tests, as it will depend on the medications and the tests. It is best to wait until after your tests are done to take your morning dose of any medication. If you are supposed to take an evening dose, it should be taken no later than 10 pm, and only with water.


5.  How long will it take for my doctor to receive my results?

A: Tests done by us are generally available to your doctor within two business days.


6. Can I have a copy of my results?

A: We encourage patients to register with myehealth to be able to view their results.


7.  Do I need to make an appointment?

A: All of our locations provide services to patient on a walk in basis.  There are few tests that actually require an appointment and your physician will usually let you know if that is the case.


8.  Why do I need my BC Services Card (Care Card) every time?

A: Your BC Services Card is a source of identification. Having your care card available saves you time at the lab, and prevents errors such as people with the same name etc.


9. Are you part of Interior Health?

A: No. We are a community medical laboratory that operates separately from the Interior Health Authority.


10.  Why do I have to pay for some of my tests? eg. PSA?

A: The medical services plan (MSP) governs what tests are covered, and which tests must be paid privately.


11. Why do some people get called in before me even though I was here first?

A: Due to some testing requirements, individuals may be taken out of order.


12. Are you open on the weekend?

A: No.  If you require testing on the weekend we recommend you go to the hospital laboratory.


13. Do I get in faster if I am fasting?

A: No.  The majority of our patients in the morning are fasting.


14. Why doesnít the doctor give me the information I need?

A: There are thousands of lab tests, some with special testing requirements that occasionally change.  Your doctor may not be aware of these changes.


19.  How do I arrange to get on the home collection list?

A: Our house call program is a service provided as a courtesy to a very limited number of patients who are medically incapable of attending the lab. We need to receive a requisition from the doctor stating that a house call collection is required. We are unable to accept patients that are having transportation issues alone.